To improve the health of the people in our communities.

Statement of Excellence

We, the Johnston Memorial Hospital Authority, expect every patient’s visit to be a positive, healing experience. We expect that all members of the JMH team demonstrate a total commitment to excellence in every task, activity and endeavor as a representative of Johnston Memorial Hospital. We further expect that each and every team member hold himself/herself personally accountable to achieve and maintain excellence throughout the organization and to recognize that every member of our team, regardless of position, contributes to this important cause.

Customer Service

Customer service is an integral component of everything we do at JMH. This includes service to patients, families, visitors, vendors, volunteers and fellow employees.

Standards of Behavior have been established to provide guidelines in the areas of honesty, excellence, appearance listening, trust and accountability.

JMH Behavioral Standards

H - We are HONEST and reliable in everything we do

E - We provide EXCELLENCE in care, service, and safety

A - We demonstrate professionalism in our APPEARANCE, BEHAVIOR, and ATTITUDE

L - We LISTEN and COMMUNICATE effectively

T - We can be TRUSTED in everything we do

H - We will HOLD ourselves accountable